Warranty

Giving you total piece of mind
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!

What Products are Provided with the Warranty?
All products sold by Banyetti are eligible for manufacturer warranty which guarantees the quality of the product for a specified period. We are confident in the quality of our products and therefore, provide warranties for a reasonable period of time, after purchase, based on the faulty product. Please Note: These warranties only apply for the items bought via the website and not via third-party websites. All products come with a 10 year warranty except special finish and chrome finish items which come with a 2 year warranty.

In what cases the Warranty is not provided?
There are limits for the Warranties issued with the purchase of the Bathroom items on our website. The manufacturer of the Goods guarantees some of its products for a period of 10 years. There are conditions attaching to this warranty, and some exclusions from it which are set out as above and explained also below: We suggest that you inspect your product for obvious and physical defects within 14 days of the date of purchase and in any event prior to installation. This is to minimise your cost of replacing faulty products. We will only be responsible for the refund, repair or replacement and not for any installation, plumbing, loss of business or incidental costs. The 10 year warranty covers manufacturer’s defects whereby an item was defective upon arrival and not from improper use.

What's not included?
The warranty does not cover: Breakages or damage to any product due to a defect at the time of purchase. Damage resulting from (but not limited to) intentional destruction, neglect, misuse, accidental breakage, improper installation, improper storage and irregular use. Usage of the Goods in a manner that does not align with their instructions (if applicable). Modifications or repairs to the Goods conducted by an individual not sanctioned by us. Showering items meaning the valves, hand sprays, and fixed heads, body jets, drenchers, external valves and items of a similar nature. Damage caused by wilful damage, neglect, misuse, accidental breakage, and normal wear and tear Failure to use the Goods in accordance with their instructions (where applicable) The alteration or repair of the Goods by you or any third party that is not authorized by us. Various matters may affect the performance and life expectancy of our products and are excluded from the provisions of the lifetime warranty.

These includes:

  • Failure to adhere to manufacturers’ fitting and cleaning instructions · Water composition, particularly as hard water may cause water staining;
  •  Exposure to sunlight which may cause the colour to fade and certain products to warp.
  •  The 2 year warranty for metal coverings (both chrome and colour coating) against flaking, discoloration, and rust is excluded when such conditions are caused by
  •  The build-up of mildew and limescale;
  •  The use of corrosive liquids for cleaning.
  •  ABS, rubber and plastic parts used in our products are excluded from the 10 year warranty. These products have a 12-month warranty but only where: · They have been reasonably maintained and cleaned;
  • Failure because of wear and tear Our warranty exists in addition to your legal rights as a consumer (that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose) and does not affect your statutory rights.
Goods that do not match their description, are not of satisfactory quality. More information on your rights as a consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.